Frequently Asked Questions

Welcome to CYNTHI Clothing Shop’s FAQ section. We’ve compiled answers to common questions about our products, shipping, returns, and more to provide you with a seamless shopping experience.

Product Questions

What types of clothing does CYNTHI specialize in?
CYNTHI offers thoughtfully curated collections including Active wear, Denim, Dresses, Intimates + Lounge, Pants, and Tops. Our pieces are designed for the modern individual who values both style and functionality.
What is the quality of CYNTHI’s clothing?
We stand behind every piece in our collections with a quality guarantee on all materials and craftsmanship. Our clothing is designed to be both stylish and durable, perfect for building a timeless wardrobe.
How should I care for my CYNTHI garments?
Each item comes with specific care instructions. Generally, we recommend gentle washing and air drying to maintain the quality and longevity of your pieces. Please refer to the care label on each garment.

Shipping & Delivery

What are CYNTHI’s shipping options?
We offer two shipping methods:

1. Express Shipping (Recommended): $12.95 USD via DHL or FedEx, delivered in 10-15 days after dispatch.
2. Complimentary Standard Shipping: Free on orders over $50 USD via EMS, delivered in 15-25 days after dispatch.
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends) before being dispatched for shipping.
Do you ship worldwide?
Yes, we ship globally with some exceptions in certain Asian and remote regions due to customs restrictions. Our checkout system will automatically notify you if we cannot ship to your location.
Can I track my order?
Absolutely! Once your order is dispatched, you’ll receive real-time tracking information so you can follow your package every step of the way to your doorstep.
Can I upgrade my shipping after placing an order?
Yes, you can upgrade your shipping by emailing us at [email protected] with your order number and request.
Who is responsible for customs duties and taxes?
These vary by destination and are the customer’s responsibility. Most carriers will contact you directly if payment is needed for customs clearance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Easy online return initiation is available through our customer service.
What if my item doesn’t meet my expectations?
We stand behind every piece in our collections. If you’re not completely satisfied, please initiate a return within 15 days of delivery. We want you to love every CYNTHI piece in your wardrobe.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. Your security is our priority.
Do you offer gift cards or store credit?
Currently, we don’t offer gift cards or store credit, but we’re considering this for future updates to enhance your shopping experience.

Customer Service

How can I contact customer service?
Our customer service team is available via email at [email protected]. We strive to respond to all inquiries within 24-48 hours.
What are your business hours?
Our customer service team operates Monday through Friday, 9am to 5pm EST. Emails received outside these hours will be responded to on the next business day.
Where is CYNTHI Clothing Shop located?
Our company address is 1403 Boulder Court, Hanover, US 21076. Please note this is our business address and not a retail location.

If you have any questions not covered here, please don’t hesitate to reach out to our customer service team at [email protected]. We’re committed to making your CYNTHI experience—from discovery to delivery—as exceptional as our designs.